Frequently asked questions
General Questions
What are chef-inspired spice blends?
Our spice blends are born out of a passion for blending individual flavors and have over 40 years of chef experience behind them. They are designed to make cooking at home easy and simple, removing the need to have multiple individual spice blends.
How do I use your spice blends?
Our spice blends can be used in a variety of ways! You can sprinkle them on meats, seafood, vegetables, tofu, and other meat substitutes before grilling, roasting, searing, or sautéing. They can also be added to soups, stews, sauces, marinades, and dressings for an extra burst of flavor. We provide recipe ideas and suggestions on our website, but feel free to experiment and play with the flavors as much as you like!
Product Information
Are your spice blends organic?
No, our spice blends are not certified organic, but we source high-quality ingredients as locally as possible to ensure the best flavour and to support local suppliers.
Are your spice blends natural?
Yes, our spice blends are completely natural and contain no additives, preservatives, fillers, or MSG. We believe in providing pure, high-quality products for the best culinary experience.
Are your spice blends gluten-free?
Yes, all our spice blends are gluten-free. We carefully select our ingredients to ensure they meet gluten-free standards.
Do your spice blends contain any allergens?
While we take every precaution to avoid common allergens, our blends are produced in a facility that handles nuts, soy, and other allergens. Please check the ingredient list on each product for specific allergen information.
How long do your spice blends last?
Our spice blends have a shelf life of approximately 1-2 years when stored in a cool, dry place. However, for the best flavor, we recommend using them within 8 months of opening.
Ordering and Shipping
How can I place an order?
You can place an order directly through our website. Simply browse our products, add your desired items to your cart, and proceed to checkout. Alternatively, you can buy our products from a local store. Refer to the map of stores that carry our products in your area on our website.
Can I pick up my order locally?
Yes, local pick-up options are available. During checkout on our website, if you enter a Nanaimo or Gabriola postcode a local pick-up option will appear.You can then schedule a convenient time to collect your order from our designated pick-up location. They are also available for purchase from The Fire Truck Grill, our food truck on Gabriola Island.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Import duties may apply. Please check our shipping policy for more details.
What is your return policy?
We do not accept returns. If you have any issues with your order, please contact our customer service team, and we will do our best to resolve the problem.
Wholesale and Custom Orders
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. If you are interested in carrying our products in your store or restaurant, please contact us for more information on wholesale opportunities.
Miscellaneous
How can I stay updated on new products and promotions?
You can follow our frequent blog updates for the latest information on new products, promotions, and exclusive offers. Additionally, follow us on social media for news and new recipe ideas.
Where can I find your products locally?
Yes, we are in over 120 stores across Vancouver Island and the Lower Mainland. Please refer to the map on our website to find a store near you. Please note not all stores carry our full product list.
